Shipping Policy
Last updated: 1 Jul 2026
Everything about how your CarProtect order reaches you — where we ship, how fast, and what it costs.
1. Shipping Coverage
We currently ship only within Maharashtra, India (pincodes 400xxx–445xxx). Orders with addresses outside Maharashtra cannot be processed at this time. We plan to expand across India soon — subscribe to our newsletter to be notified.
2. Processing Time
- Orders are processed and packed within 24–48 hours (business days).
- Orders placed on Sundays or public holidays are processed the next business day.
- COD orders may receive a verification call before dispatch.
3. Delivery Estimates
- Mumbai, Pune, Thane, Nashik, Nagpur: 2–3 business days.
- Other cities and towns: 3–5 business days.
- Remote areas: up to 7 business days depending on courier serviceability.
- Delays can occasionally occur due to weather, strikes or courier disruptions — we'll keep you informed.
4. Courier Partners
We ship through reputed courier partners such as Delhivery, Blue Dart, DTDC and India Post, chosen based on the fastest option for your pincode.
5. Shipping Charges
- FREE shipping on all orders of ₹499 and above.
- A flat fee of ₹49 applies to orders below ₹499.
- No hidden charges — the exact total is shown at checkout before you pay.
6. Order Tracking
Once your order ships, you'll receive the courier name and tracking number by SMS/email. You can also contact us on WhatsApp with your Order ID for a live status update.
7. Failed Delivery
- Couriers attempt delivery up to 3 times and will call you before each attempt.
- If delivery fails (wrong address, unreachable phone, repeated absence), the package returns to us. We'll contact you to re-ship (re-shipping charges may apply) or refund prepaid amounts minus courier costs.
- Please double-check your address and phone number at checkout to avoid failed deliveries.
8. Cash on Delivery (COD)
- COD is available across our serviceable pincodes in Maharashtra.
- Pay in cash to the courier at the time of delivery.
- Please keep the exact amount ready; couriers may not carry change.
- Repeated COD refusals may result in COD being unavailable for future orders from the same address.
9. Questions?
Shipping queries: WhatsApp +919422869843 or email support@carprotect.shop with your Order ID.