Privacy Policy

We collect information you provide directly to us:

• Contact details — name, phone number, email address when you place an order, contact support, or subscribe to our newsletter.
• Shipping details — delivery address, city, district, state and pincode.
• Order details — products purchased, quantities, order value, coupon usage and order notes.
• Communications — messages you send via our contact form, email or WhatsApp.

When you place an order we store your order details, shipping address and payment method in our secure database so we can process, ship and support your order, handle returns and comply with tax and accounting obligations. Order records are retained as required by Indian law.

We use a small number of cookies and browser storage to make the site work:

• Essential storage — your cart and wishlist are stored in your browser's local storage so they persist between visits.
• Session cookies — used only for admin login sessions.

You can clear cookies and site data anytime from your browser settings; your cart contents will be reset.

We may use privacy-respecting analytics to understand how visitors use our site (pages viewed, device type, approximate region) so we can improve it. Analytics data is aggregated and does not identify you personally. We do not sell your data to anyone.

Online payments are processed by Razorpay, an RBI-regulated payment aggregator. Your card, UPI or banking details are entered directly on Razorpay's secure systems — we never see or store your card number, CVV or UPI PIN. We only receive a payment confirmation reference. Razorpay's own privacy policy applies to data you share with them.

• Process and deliver your orders, including COD verification calls.
• Send order confirmations, shipping updates and delivery notifications.
• Respond to your questions and support requests.
• Send offers and updates only if you subscribed to our newsletter.
• Prevent fraud and comply with legal obligations.

We share your information only with service providers who need it to fulfil your order: courier partners (name, phone, address for delivery), Razorpay (payment processing) and our hosting providers. We never sell or rent your personal information to third parties for marketing.

We use industry-standard safeguards: HTTPS encryption across the entire site, encrypted database connections, hashed passwords, and access controls limiting who can view order data. While no system is 100% secure, we work continuously to protect your information.

As our customer, you can:

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your data (subject to legal retention requirements for order/tax records).
• Unsubscribe from marketing emails at any time.

To exercise any of these rights, email us at support@carprotect.shop.

Our website is not directed at children under 18. We do not knowingly collect personal information from minors.

We may update this policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of the site after changes means you accept the updated policy.

For any privacy questions or requests:
CarProtect, Maharashtra, India
Email: support@carprotect.shop
Phone: +91-9422869843 (Mon–Sat, 9 AM – 7 PM)